Resolver has just started working with the UK Gambling Commission at the beginning of this month to help casino players raise complaints and solve issues. Both casinos and casino players should benefit from this, as Resolver has three years of experience in other fields and a rock-solid reputation. The company has been helping solve issues between energy providers, online shops, travel companies, banks and their customers.
This service will encompass both high-street and online casinos and open new possibilities to resolve all the gambling issues. This should help increase the transparency of gambling in the UK and hopefully even improve the public opinion on the industry. Resolver is a free service, so all of its focus is set on solving the issues rather than turning a profit. Over the three years of its existence, the service has successfully solved over 1,200,000 complaints — that’s over 1,100,000 happy users!
How Does Resolver Work?
Resolver is an online service that will solve gambling issues faster, more simply and effectively. It explains the rights of each user and helps them prepare the complaints they may wish to lodge with gambling operators. It keeps all the important files, photos, records and other data that is relevant to the user’s case for any future reference while solving the issue.
As new companies join the Resolver system, they will include all the emails to write to on each particular occasion. So, no complaints will get unnoticed or ignored just because they weren’t sent to the right email address. As operators join Resolver, they also commit to react to such complaints and work them through in a timely fashion.
Finally, if the user of Resolver isn’t satisfied with the outcome, the service will suggest further steps. They have all the information they need to help users escalate the issue to a higher instance, be it a higher instance within the company or the industry regulator itself.
When Will It Solve Online Gambling Issues?
The service is already available for users of many online casinos. Resolver, however, doesn’t anticipate a huge increase in gambling complaints. It takes time for players to learn of this new possibility first, so the increase is going to be a gradual process. We here at Fortune Frenzy are going to spread the word as best as we can so that all our users learn of this option as soon as possible.
It’s noteworthy that not all the gambling companies are in the Resolver system yet. Adding all of them will also take additional time. As for now, the focus was set on the largest casino operators. The rest will be continually added over the following weeks. Nevertheless, the majority of online gamblers will be able to raise their complaints much more easily very soon.
Luckily, Fortune Frenzy has already become a part of Resolver system and we hope this tool will help you resolve any gambling issues that arise while you’re playing at our casino. If you’re in such a situation, you can raise a complaint at www.resolver.co.uk this very moment. Just type in ‘Fortune Frenzy casino’ into the company search field on the Resolver tool web site and we’ll try to solve your issue together.
